FAQ’s.
What to expect from a consultation?
Your first consultation is mostly taking as much personal information which may be relevant to your present health concerns together with a history of illness or conditions and the impact on your health and wellbeing. Diet, lifestyle habits, sleep, bowel habits and family health history is also helpful to know and any other relevant history such persistent injuries, menstrual health for women or urinary and hormonal health for men. The initial consultation will be one hour long.
Before a consultation
It is always helpful in saving time for you to fill out the forms below ahead of your first consultation and email them to hello@brisbanenaturopathy.com.au ahead of your appointment. Or alternatively bring them with you on the day. If you are unable to fill the forms out prior to your arrival please allow an extra 15 minutes prior to your appointment to do so. Download our health appraisal (brief) or health appraisal (comprehensive).
What should I bring to my first consultation?
For your first visit please bring a list of your current medication and / or supplementation and any relevant blood test results or scans. It is also helpful to know as much about your daily lifestyle as possible. It is always helpful to write down everything you ate and drank in the last week and your sleep patterns so your practitioner has an idea of your daily diet. You can do this list either by hand or alternatively using a food tracking app like Calorie Counter.
Aftercare
If any of the supplements or herbal tinctures make you feel unwell. Stop taking them immediately and contact the clinic for more information at your earliest convenience.
Follow up consultations
Follow up appointments will be different on a case-by-case basis and dependent on the severity of your condition or other factors such as your personal commitment to making changes to your lifestyle and diet. Communication is key and we endeavour to recommend a plan based on the health outcomes you would like to achieve as to frequency and length of time between follow up appointments.
What should I expect from a video consultation
Everything you would expect through a one to one consultation but we are not able to carry out testing during a video consultation. During the video call we can make an assessment on how testing can be carried out as part of the aftercare process.
How do I join a video consultation?
You will receive an email confirming the details of your appointment. If you haven’t received an email for any reason please contact us at your earliest convenience. The email should include all the details for your appointment including a Google Hangout link. When your appointment time comes close you can click on the Google Hangout link and use your computer or phone to connect to your private consultation. You may need to download Google Chrome if you don’t already use it.
What if I need to cancel?
If you cannot attend your appointment for any reason, please notify the clinic by telephone 07-3367-8118 or email hello@brisbanenaturopathy.com.au at least twenty-four (24) hours notice prior to your arrival. We are always happy to reschedule your appointment to another time that suits you.
Payment options
Payment is by debit or credit card only. We do not store cash on site for safety reasons.
Terms of service.
Appointments
If you cannot attend your appointment for any reason please notify the clinic by telephone 07-3367-8118 or email hello@brisbanenaturopathy.com.au at least 24 hours prior to your arrival.
We are always happy to reschedule your appointment to another time that suits you.
Product purchases
If you are not satisfied with any product recommendations post purchase. An exchange can be arranged if the products are not opened and the packaging is untampered.
It is not possible to provide exchanges for bespoke supplements or herbal tinctures as they are tailored to the patients requirements.
Appointment fees
Do not include the cost of any supplements or herbal remedies or additional testing unless otherwise stated in a special purchase package.
Private Health Fund rebates
Unfortunately, it is no longer possible to claim for Naturopathy consultations under private healthcare in Australia at this point in time.
Privacy policy.
Your privacy matters to us
At Bardon Naturopathy and Iridology Clinic we are committed to ensuring the privacy of your information. To that end all the information we store is with the understanding that your information is privileged and is only used for the purposes which it was disclosed to us at the clinic.
Your information
We collect your personal information for the primary purpose of providing our services to you. We will not use your personal information for any purpose that is not related to the services we provide to you or for any purpose you would not reasonably expect us to use the information.
Security of data
Storage of any online forms or questionnaires which contains your personal information is passed through a secure server using encryption technology to ensure that your information is protected when the information is passed to us.
As an additional measure, all stored client information is protected from unauthorised access through the use of secure passwords and user ons or other security procedures.